This incident has been resolved and all sync have been done.
Posted Aug 07, 2023 - 19:21 CEST
Update
We are continuing to investigate this issue.
Posted Aug 07, 2023 - 18:58 CEST
Investigating
Dear Customer
We would like to inform you of a technical problem that is currently affecting the connection between PIM and Shopify. Our technical team is already aware of the situation and is working hard to resolve this issue as soon as possible.
During this outage, some product information may not be up-to-date on your Shopify shops. We sincerely apologize for any inconvenience this may cause, and thank you for your patience and understanding while we work to resolve this issue.
We will keep you updated on the situation via this status page. If you have any questions or concerns, please do not hesitate to contact our customer service team.
We appreciate your patience and understanding as we work to resolve this situation as quickly as possible.
Thank you for your business,
Quable
Posted Aug 07, 2023 - 18:55 CEST
This incident affected: Product Information Manager (PIM > Import, PIM > Export, PIM > Webhook Notifications) and Data Asset Manager (DAM > Media server & Image Studio).